Crystal Healing FAQ
Find answers to common questions about our products, orders, and policies.
Orders & Payments
How do I place an order?
Simply browse our shop, add products to your cart, and proceed to checkout. Fill in your shipping details, select your payment method, and place your order. You will receive an order confirmation email shortly after.
What payment methods do you accept?
We currently accept UPI payments only. All orders are prepaid — Cash on Delivery (COD) is not available. UPI is secure, instant, and convenient.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placing them. After that, orders are processed and prepared for dispatch. For puja or gemstone items, cancellations must be made within 2 hours as energization begins immediately.
Is it safe to shop on your website?
Yes. Our website uses SSL encryption and secure payment processing through certified gateways. Your card details are never stored on our servers.
Shipping & Delivery
How long does delivery take?
We dispatch most orders within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. Remote areas may take 5–10 business days.
Do you offer free shipping?
Yes. We offer free shipping on prepaid orders above ₹500. For orders between ₹200 and ₹500, a flat fee of ₹50 applies. Orders below ₹200 incur a shipping fee of ₹100.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking details. You can use the tracking number to monitor your shipment on the courier company's website. Please note that tracking updates may take 24–48 hours to appear.
Products
Are your crystals natural and authentic?
Yes. All crystals, gemstones, and rudraksha sold on our website are 100% natural and authentic. We do not sell artificial or synthetic stones. Slight variations in color, shape, and size are natural characteristics and confirm authenticity.
Why do my crystals look different from the photos?
Each natural stone is unique. Photos on our website are representative of the actual product, but slight variations in color, texture, and appearance are inherent to natural stones. This is a hallmark of authenticity, not a defect.
Are your products Reiki charged?
Yes. Every crystal and product is energetically cleansed and charged with Reiki healing energy before it reaches you. This enhances the natural properties of the stone.
What is the significance of crystal healing?
Crystal healing is based on traditional beliefs that certain stones carry specific energies that can support emotional, spiritual, and physical well-being. Our products are intended for spiritual and wellness purposes and are not substitutes for medical treatment.
Do gemstones come with certificates?
Only products with 'Certified' mentioned in the title and a sample certificate displayed will come with lab testing certificates. Please check the product description for details.
Returns & Refunds
Can I return or exchange a product?
All sales are final. We do not accept returns or exchanges except in the rare case where the product received is damaged during transit or is fundamentally different from what was ordered. You must contact us within 5 days of delivery with photographic and video evidence.
What if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery with a short video (approximately 1 minute) and clear photographs showing the damage. We will work with you to arrange a replacement or issue a credit note.
How do refunds work?
We do not offer monetary refunds. In cases where a replacement is not possible, a credit note in the form of a coupon will be issued for the product value minus shipping charges. The coupon is valid for 1 month.
Can I cancel my order for a refund?
Orders cannot be cancelled or refunded once processed, prepared, or dispatched. For puja or gemstone items, cancellations must be made within 2 hours of ordering.
Account & Contact
Do I need an account to place an order?
Guest orders are not accepted. You must sign in through Google to place an order. This is required for both your security and ours, ensuring safe transactions and order tracking.
How can I contact customer support?
You can reach us at support@reikiheal.in or through the contact form on our website. We aim to respond within 24–48 business hours.
How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email in the subscription form on our homepage. You will receive updates on new arrivals, exclusive offers, and crystal wisdom.
Still have questions? We're here to help.