Shipping Policy

Shipping Charges

We offer free shipping on prepaid orders above ₹500. For prepaid orders between ₹200 and ₹500, a flat shipping fee of ₹50 applies. Orders below ₹200 incur a shipping fee of ₹100.

Order Processing & Dispatch

We aim to dispatch all orders within 1–2 business days, with a daily cutoff time of 12:30 PM IST. Orders placed after the cutoff or on weekends/holidays will be processed on the next business day. During peak seasons such as festivals or promotional sales, dispatch may take 3–5 business days due to high order volume. We will make every effort to keep you informed of any delays.

Tracking Information

After your order is shipped, tracking details may take up to 24 hours to reflect on your account, as the courier company requires time to scan and upload the shipment data. In some cases, it may take 24–48 hours for the first tracking update to appear after the package has been picked up by the courier.

Fraud Prevention

We reserve the right to cancel any order we identify as suspicious, fraudulent, or placed with the intent to misuse our policies. This includes but is not limited to orders with mismatched billing and shipping information, repeated failed payment attempts, or orders flagged by our fraud detection systems.

Lost or Stolen Packages

Once the courier company confirms delivery of the package (via tracking status or proof of delivery), we are not responsible for lost or stolen items. In such cases, the customer must file a claim directly with the courier company. We will, however, provide all necessary shipment details to assist with your claim.

Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery with a short video (approximately 1 minute) and clear photographs showing the damage to the product and packaging. Claims reported after 48 hours or without video and photographic evidence cannot be entertained. We will work with you to arrange a replacement or issue a credit note as applicable.

Incorrect or Incomplete Address

It is the customer's responsibility to provide complete and accurate shipping details, including the correct pin code, landmark, and contact number. We are not liable for failed or delayed deliveries due to incorrect or incomplete addresses. Re-shipping of orders returned due to wrong address will be at the customer's expense.

Return to Sender

If a package is returned due to non-availability, refusal by the customer, or remains unclaimed at the delivery address, it will be treated as a return to sender. Reshipping the order will require additional shipping charges. Original shipping charges are non-refundable in such cases.

Remote and Extended Delivery Areas

Deliveries to remote, rural, or geographically challenging areas may take 5–10 business days. Additional surcharges may apply for certain remote pin codes, which will be displayed at checkout if applicable. We do not guarantee standard delivery timelines for such locations.

Carrier Selection

We reserve the right to select the most appropriate courier partner based on the destination pin code, package weight, and service availability. While we prefer trusted carriers, the choice of courier is at our sole discretion to ensure timely and safe delivery.

Split Shipments

Orders containing multiple items may be shipped in separate packages if items are stored at different warehouses or have different processing times. Each shipment will have its own tracking number. You will not be charged additional shipping for split shipments.

International Orders

For orders shipping outside India, not all items may be eligible for international shipment due to regulatory restrictions, weight limitations, or carrier policies. After you place an international order, we will send you a custom invoice reflecting eligible items and applicable currency conversion charges. Payment of this invoice is required before dispatch.

All customs duties, VAT, import taxes, or any other fees levied by the destination country or the courier company for importation are the sole responsibility of the customer. These charges are determined by the destination country's regulations and are beyond our control. We recommend checking with your local customs office for estimated duties before placing an order.

Delivery Confirmation

Proof of delivery (such as a signature, photo, or GPS confirmation) is maintained by the courier company. We are not responsible for discrepancies in delivery confirmation records maintained by the carrier.

Force Majeure

We shall not be held liable for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics, strikes, riots, government restrictions, war, or courier service disruptions. In such events, we will make best efforts to fulfill orders as soon as conditions permit.

Pricing and Technical Errors

In the event of a pricing error on shipping charges due to a technical glitch or system error, we reserve the right to cancel the affected order and issue a full refund. We are not obligated to honor orders placed at incorrect shipping rates.

Refund Policy

All sales are final. We do not offer monetary refunds on any orders. In cases where a replacement is not possible (out of stock, discontinued product, or other unavoidable circumstances), a credit note in the form of a coupon will be issued for the product value minus the shipping charges incurred for the original order. For example, if your product value is ₹500 and ₹200 was charged for shipping, your coupon will be for ₹300. This credit note can be applied to future purchases on our website and will be valid for 1 month from the date of issue. Shipping charges are non-refundable under all circumstances.