Returns & Refunds

No Return, No Exchange

All sales are final. We do not accept returns or exchanges under any circumstances, except in the rare case where the product received is damaged during transit or is fundamentally different from the product described and ordered. No other reasons — including change of mind, personal preference, or dissatisfaction with natural variations — will be accepted as grounds for a return or exchange.

Eligibility for Returns (Only for Damaged or Wrong Products)

Returns are strictly limited to two situations only:

1. The product arrived physically damaged during shipping
2. The product received is entirely different from what was described and ordered

To qualify, you must contact us within 5 days of delivery with clear photographic and video evidence. Requests made after 5 days or without proper evidence will not be entertained.

The item must be unused, unworn, and in its original packaging. Returns will not be accepted for items that have been used, worn, washed, or altered in any way.

Natural Product Variations Are Not Grounds for Return

All crystals, gemstones, rudraksha, shaligrams, and stone malas are natural products. Slight variations in color, shape, size, weight, texture, and appearance are inherent to natural stones and do not qualify as defects or damage. The product images on our website are representative of the actual item, and every natural piece is unique.

Handmade items such as stone malas, bracelets, rudraksha malas, parad idols, and stone idols may have slight imperfections. This is a natural characteristic of handcrafted products and is not grounds for a return or exchange. Only factory-made artificial stones produced using molds are perfectly uniform and shiny. Since we only sell natural and authentic stones, slight irregularities should be expected and are a hallmark of originality.

Gemstone and Natural Stone Variations

Gemstones and natural stones will vary from the images shown on the website. Color, inclusions, internal patterns, and surface characteristics are unique to each stone and confirm its authenticity. Pierced natural stones are manually hand-carved and will always have minor imperfections. These cannot be returned or exchanged on account of such natural variations.

Thread color, tassel style, or metal charm type in malas and bracelets may differ slightly between batches. Some agate stone malas that are described as dyed may fade in color with regular use. This is a known characteristic and is not eligible for return. Natural shade alternatives are available on the website and are clearly mentioned in the product description.

Cancellation and Refund Timeline

Orders cannot be cancelled or refunded once they have been processed, prepared, or dispatched. For puja items or gemstone orders, cancellations must be made within 2 hours of placing the order, as handling and energization begin immediately. Since orders typically take up to 2 hours for processing, refunds are strictly not available after this window.

Please note that tracking details may take up to 24 hours to appear after the product has been shipped.

Refund Method

All refunds are issued exclusively as in-store credit in the form of a coupon. No monetary refunds will be processed under any circumstances. The coupon value will be calculated as the product value minus all shipping and handling charges incurred by us, including payment gateway fees (approximately 6% plus GST, which are non-refundable), packaging costs, and restocking fees. A minimum deduction of ₹100 applies regardless of whether free shipping was offered on the original order.

For example, if your product value is ₹500 and ₹200 was incurred in shipping and handling, your coupon will be for ₹300. This credit note will be valid for 1 month from the date of issue and can be applied to future purchases on our website.

Customer Refusal of Delivery

If a customer refuses to accept a delivered order, the customer will be liable for both-side shipping and packing charges. These charges will be deducted from the credit note issued, if applicable.

Non-Returnable Items

The following items are strictly non-returnable and non-exchangeable:

• Perishable goods such as food or flowers
• Custom or personalized products
• Puja items and energized products
• Gemstones, rudraksha, and stone items that have been used or worn
• Stone malas and bracelets (due to spiritual and energetic properties)
• Dyed agate stone malas (color may fade with use)
• Gift cards
• Downloadable software products
• Items marked as non-returnable in the product description

Reiki Heal does not deal in hazardous materials. All products sold through our website are spiritual, wellness, and decorative items intended for personal use and spiritual practice.

Free Gifts

Free gifts offered as part of promotional campaigns are provided on a best-efforts basis. They are limited to one per customer and cannot be used as grounds for order cancellation, return, or refund.

Missing Item Complaints

All orders are inspected twice before dispatch. If you believe an item is missing from your order, you must report it within 2 days of delivery with clear photographs and a short video showing the received packing. Please email your complaint along with the evidence to support@reikiheal.in. Complaints received after this period or without proper photographic and video evidence will not be entertained.

Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned in a condition that is not due to our error (damaged, used, or missing parts)
• Items returned after the 5-day return window
• Items that do not meet the eligibility criteria for a full credit note

Exchange Policy

We do not offer exchanges. The only exception is if the product received is confirmed to be defective or damaged upon delivery. If you need an exchange, please contact us at support@reikiheal.in within 5 days of delivery with photographic or video evidence of the defect or damage. Exchanges are subject to product availability.

Return Shipping

Return shipping is applicable only in the two cases mentioned above — products received are damaged during transit or are fundamentally different from what was described and ordered.

You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If a credit note is issued, the cost of return shipping will be deducted from the credit amount.

For items valued over ₹500, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Contact Us

For any questions regarding our refund policy, please contact us at:

Email: support@reikiheal.in