Privacy Policy

This Privacy Policy describes how Reiki Heal (reikiheal.in) (“we”, “us”, or “our”) collects, uses, and protects your Personal Information when you visit our website or make a purchase.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website.

1. Information We Collect

When you visit our website, we collect certain information about your device, your browsing behavior, and information necessary to process your orders. We may also collect additional information if you contact us for customer support.

Device Information

We automatically collect certain information when you visit our website, including:

• Web browser type and version
• IP address
• Time zone setting
• Cookie information
• Pages and products you view
• Search terms you use
• How you interact with our website

This information is collected automatically when you access our website through cookies, log files, and similar technologies. We use this information to load the website accurately for you and to perform analytics to improve our site.

Order Information

When you place an order, we collect the following information:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information (credit/debit card details are processed securely and not stored on our servers)

We use this information to process your payment, arrange for shipping, send order confirmations and invoices, communicate with you about your order, screen for potential fraud, and provide product recommendations based on your preferences.

Customer Support Information

If you contact us for support, we may collect your name, email address, phone number, and any additional information you provide to assist with your inquiry.

2. How We Use Your Information

We use your Personal Information for the following purposes:

• To process and fulfill your orders, including shipping and delivery
• To send order confirmations, shipping updates, and invoices
• To communicate with you about products, services, offers, and promotions
• To provide customer support and respond to your inquiries
• To detect and prevent fraud, unauthorized access, and other illegal activities
• To analyze website usage and improve our products and services
• To personalize your experience and provide relevant product recommendations
• To comply with legal obligations and protect our rights

3. Sharing Your Information

We share your Personal Information with trusted third-party service providers to help us operate our business:

• Payment Processors — To securely process your payments (Razorpay, Stripe, or other payment gateways)
• Shipping Partners — To deliver your orders (courier companies such as BlueDart, Delhivery, India Post, and others)
• Email Service Providers — To send transactional and marketing emails (Resend)
• Analytics Providers — To understand how our website is used (Google Analytics)
• Cloud Hosting — To host and maintain our website (Vercel)

We may also share your information to comply with applicable laws, respond to lawful requests from authorities, or to protect our legal rights.

4. Third-Party Data Transfers

When we share your Personal Information with third-party service providers such as payment processors, shipping partners, and analytics providers, these parties have their own privacy policies governing how they use and protect your data. We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before sharing any personal information with them.

5. User-Generated Content

If you post a review, testimonial, photograph, or any other content on our website or social media channels, you grant Reiki Heal a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and display such content for marketing, promotional, and business purposes. You represent and warrant that your submissions are original and do not infringe on any third-party rights.

We reserve the right to remove or moderate any user-submitted content at our sole discretion without prior notice.

6. Affiliate Links and Partnerships

Our website may contain affiliate links to third-party platforms such as Amazon.in, Flipkart, and other trusted e-commerce marketplaces. When you click on these links and make a purchase, we may earn a small commission at no additional cost to you. These commissions help support the maintenance and growth of our website and allow us to continue providing quality content and products.

We also partner with and promote local Indian stores and artisans who share our commitment to quality, authenticity, and ethical practices. By supporting these partnerships, we aim to strengthen the Indian small business ecosystem and promote products that are proudly made in India.

Please note that:

• Affiliate links are clearly identified or disclosed where applicable
• We only partner with platforms and stores that align with our values and quality standards
• Your purchase experience and customer service remain the responsibility of the respective platform or store
• We do not share your personal information with affiliate partners beyond what is necessary to process your referral

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

We use the following types of cookies:

• Essential Cookies — Required for the website to function properly (e.g., shopping cart, login sessions)
• Analytics Cookies — Help us understand how visitors interact with our website
• Marketing Cookies — Used to deliver relevant advertisements and track campaign performance

You can control and manage cookies through your browser settings. Most browsers automatically accept cookies, but you can choose to reject them. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Advertising and Analytics

We use Google Analytics to understand how our website is used. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and user experience.

Google's privacy policy: https://policies.google.com/privacy

We may also use advertising platforms such as Facebook and Instagram to reach potential customers. These platforms may use cookies and tracking technologies to deliver targeted advertisements based on your browsing behavior.

To opt out of targeted advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

9. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you place an order, we retain your information for our records unless and until you request deletion.

You may request deletion of your personal data by contacting us at support@reikiheal.in. We will respond to your request within a reasonable timeframe.

10. Data Security

We implement appropriate technical and organizational security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted payment processing through certified payment gateways
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights

You have the following rights regarding your Personal Information:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal obligations
• Opt-out — Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, please contact us at support@reikiheal.in.

12. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@reikiheal.in and we will take steps to delete that information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of the website after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Email: support@reikiheal.in